19. What type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance?
(A) discriminatory practices or policies
(B) intimidation
(C) exclusion
(D) incivility

15. Which of the following statements is true of employing disabled employees? (A) Workers with disabilities lack job skills and experience necessary to perform as well as their abled counterparts. (B) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance. (C) Employees with disabilities are exempt from potential disciplinary action and there are high costs associated with accommodating disabled employees. (D) Hiring people with disabilities leads to higher employment costs and lower profit margins.

16. Which of the following diversity factors has been called the "last acceptable bias"? (A) gender identity (B) ethnic origin (C) sexual orientation (D) religious belief

17. ________ is a term that describes a tendency or preference toward a particular perspective or ideology. (A) Reasoning (B) Impartiality (C) Logic (D) Bias

18. Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. (A) dimunition (B) stereotyping (C) integration (D) assimilation

20. What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? (A) intimidation (B) exclusion (C) discriminatory policies (D) mockery and insults

21. As a form of discrimination, incivility is said to occur when ________. (A) an employee's opinions are consciously ignored (B) an employee belonging to a specific group is overtly threatened or bullied (C) an employee is excluded from job opportunities or social events (D) an employee is denied equal opportunity to perform

22. In workplace parlance, the term "glass ceiling" refers to ________. (A) the invisible barrier that separates women and minorities from top management positions (B) the perceived difference in cognitive abilities between male and female employees (C) the theoretical organizational level beyond which no discrimination exists (D) the cumulative difference between opportunities and rewards offered to male and female employees

23. The meaning of "glass" that is used in the term "glass ceiling" signifies ________. (A) that the perceived barrier to top management positions is brittle and vulnerable to changes at the topmost organizational levels (B) the gulf in opportunities and rewards afforded to male and female employees that can be "seen through" easily (C) that organizations maintain a transparent ethos when defining management roles assigned to male and female employees (D) that whatever is blocking the way for women to attain top management positions is not immediately apparent

24. Which of the following legislations gives individuals the right to sue for punitive damages? (A) Mandatory Retirement Act of 1978 (B) Lilly Ledbetter Fair Pay Act of 2009 (C) Civil Rights Act of 1991 (D) Americans with Disabilities Act of 1990

25. ________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member. (A) Mentoring (B) Assimilation (C) Delegating (D) Integratio