2. ________ is a performance measure of both the efficiency and effectiveness of employees.
(A)Turnover
(B)Job satisfaction
(C)Employee productivity
(D) Organizational citizenship behavior

24. Which of the following legislations gives individuals the right to sue for punitive damages? (A) Mandatory Retirement Act of 1978 (B) Lilly Ledbetter Fair Pay Act of 2009 (C) Civil Rights Act of 1991 (D) Americans with Disabilities Act of 1990

25. ________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member. (A) Mentoring (B) Assimilation (C) Delegating (D) Integratio

26. Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following should be the first step to be implemented in the program? (A) training employees on how to work effectively in a diverse work environment (B) increasing employees' sensitivity and openness to those who are different from them (C) teaching people specific skills on how to communicate effectively with their fellow employees (D) making employees aware of the assumptions and biases they may have

1. Which of the following is associated with the study of individuals? (A)norms (B)team building (C)perception (D) roles

3. Which of the following is true for organizational citizenship behavior (OCB)? (A)OCB studies the behavior leading to permanent withdrawal from an organization. (B)The requirements of OCB are spelt out in employee job profiles. (C)OCB is discretionary behavior which promotes the effective functioning of the organization. (D) OCB is a performance measure of efficiency.

4. The component of attitude that includes beliefs and opinions is the ________ component. (A)affective (B)cognitive (C)behavioral (D) practical

5. The ________ component of attitude is based on emotions. (A)cognitive (B)behavioral (C)practical (D) affective

6. When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. (A)practices (B)cognitive (C)behavioral (D) affective

7. Which of the following is true for satisfied employees with high organizational commitment? (A)higher rates of voluntary turnover (B)lower rates of turnover and absenteeism (C)higher rates of cognitive dissonance (D)significantly higher pay levels

8. The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. (A)organizational commitment (B)organizational citizenship (C)job involvement (D) global commitment