23. The meaning of "glass" that is used in the term "glass ceiling" signifies ________.
(A) that the perceived barrier to top management positions is brittle and vulnerable to changes at the topmost organizational levels
(B) the gulf in opportunities and rewards afforded to male and female employees that can be "seen through" easily
(C) that organizations maintain a transparent ethos when defining management roles assigned to male and female employees
(D) that whatever is blocking the way for women to attain top management positions is not immediately apparent

19. What type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance? (A) discriminatory practices or policies (B) intimidation (C) exclusion (D) incivility

20. What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? (A) intimidation (B) exclusion (C) discriminatory policies (D) mockery and insults

21. As a form of discrimination, incivility is said to occur when ________. (A) an employee's opinions are consciously ignored (B) an employee belonging to a specific group is overtly threatened or bullied (C) an employee is excluded from job opportunities or social events (D) an employee is denied equal opportunity to perform

22. In workplace parlance, the term "glass ceiling" refers to ________. (A) the invisible barrier that separates women and minorities from top management positions (B) the perceived difference in cognitive abilities between male and female employees (C) the theoretical organizational level beyond which no discrimination exists (D) the cumulative difference between opportunities and rewards offered to male and female employees

24. Which of the following legislations gives individuals the right to sue for punitive damages? (A) Mandatory Retirement Act of 1978 (B) Lilly Ledbetter Fair Pay Act of 2009 (C) Civil Rights Act of 1991 (D) Americans with Disabilities Act of 1990

25. ________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member. (A) Mentoring (B) Assimilation (C) Delegating (D) Integratio

26. Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following should be the first step to be implemented in the program? (A) training employees on how to work effectively in a diverse work environment (B) increasing employees' sensitivity and openness to those who are different from them (C) teaching people specific skills on how to communicate effectively with their fellow employees (D) making employees aware of the assumptions and biases they may have

1. Which of the following is associated with the study of individuals? (A)norms (B)team building (C)perception (D) roles

2. ________ is a performance measure of both the efficiency and effectiveness of employees. (A)Turnover (B)Job satisfaction (C)Employee productivity (D) Organizational citizenship behavior

3. Which of the following is true for organizational citizenship behavior (OCB)? (A)OCB studies the behavior leading to permanent withdrawal from an organization. (B)The requirements of OCB are spelt out in employee job profiles. (C)OCB is discretionary behavior which promotes the effective functioning of the organization. (D) OCB is a performance measure of efficiency.