32. If an employee does not exhibit a desired behavior, a manager might use ________.
(A)positive reinforcement by reducing the threat of a punishment
(B)negative reinforcement to increase the recurrence of the behavior
(C)reflexive behavior to encourage positive results
(D) shaping to guide the employee to learn the desired behavior

28. ________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck. (A)Self-serving bias (B)Fundamental attribution error (C)Stereotyping (D) Assumed similarity

29. When people judge someone on the basis of the perception of a group they are a part of, they are using the shortcut called ________. (A)self-serving bias (B)stereotyping (C)assumed similarity (D) the halo effect

30.________ behavior is voluntary or learned behavior. (A)Dissonant (B)Reactive (C)Operant (D) Reflexive

31. After watching a behavior in a social learning situation, a person can learn by performing the behavior. This is known as learning by ________. (A)attention (B)retention (C)reinforcement (D) motor reproduction

33. Which of the following is true for Gen Y workers? (A)They are dedicated workers and follow office rules and dress codes strictly. (B)They are accepting of the prevailing order and style of working and easily fit into it. (C)They are knowledgeable and willing workers, but do not compromise on their personal lives. (D) They have a deep-seated need for boundaries and structure and dislike multitasking.

34. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________. (A)cognitive dissonance (B)difficult objectives (C)negative feedback (D) management by objectives

35. Doug realizes that Alan's temperament is not well-suited to being a researcher. He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step. As a result, he often jumps to conclusions. Alan is most likely a(n) ________ type of personality. (A)sensing (B)intuition (C)feeling (D) introversion

36. Doug himself is purposeful and an excellent planner. One thing that his team admires him for is his ability to sift through a whole lot of information to extract precisely what is needed for a job at hand. He is also a quick decision maker. Which of the following personality types does Doug fit into? (A)judging (B)sensing (C)extraverted (D) perceptive

37. Bill, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit who turns out to be extremely intelligent. He concludes that she will be a good manager in the future even though her interpersonal skills are not half as impressive. This conclusion on Bill's part seems to be the result of ________. (A)stereotyping (B)the halo effect (C)assumed similarity (D) selectivity

1. The ________ view of social responsibility holds that management's only social responsibility is to maximize profits. (A) sociolegal (B) contemporary (C) classical (D) socioeconomic