4. The component of attitude that includes beliefs and opinions is the ________ component.
(A)affective
(B)cognitive
(C)behavioral
(D) practical

26. Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following should be the first step to be implemented in the program? (A) training employees on how to work effectively in a diverse work environment (B) increasing employees' sensitivity and openness to those who are different from them (C) teaching people specific skills on how to communicate effectively with their fellow employees (D) making employees aware of the assumptions and biases they may have

1. Which of the following is associated with the study of individuals? (A)norms (B)team building (C)perception (D) roles

2. ________ is a performance measure of both the efficiency and effectiveness of employees. (A)Turnover (B)Job satisfaction (C)Employee productivity (D) Organizational citizenship behavior

3. Which of the following is true for organizational citizenship behavior (OCB)? (A)OCB studies the behavior leading to permanent withdrawal from an organization. (B)The requirements of OCB are spelt out in employee job profiles. (C)OCB is discretionary behavior which promotes the effective functioning of the organization. (D) OCB is a performance measure of efficiency.

5. The ________ component of attitude is based on emotions. (A)cognitive (B)behavioral (C)practical (D) affective

6. When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude. (A)practices (B)cognitive (C)behavioral (D) affective

7. Which of the following is true for satisfied employees with high organizational commitment? (A)higher rates of voluntary turnover (B)lower rates of turnover and absenteeism (C)higher rates of cognitive dissonance (D)significantly higher pay levels

8. The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. (A)organizational commitment (B)organizational citizenship (C)job involvement (D) global commitment

9. The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________. (A)importance, influence, and rewards (B)awareness, status, and punishments (C)stability, position, and power (D) economics, politics, and organizational structure

10. In the Myers-Briggs Type Indicator (MBTI), "sensing" personality types are those who ________. (A)have a high need for closure and show patience with routine details (B)use reason and logic to handle problems (C)are outgoing, social, and assertive (D) like solving new problems and dislike doing the same thing over and over again